Information gathering

Written by | Tech

Ok, the most important part of a call is the part where you probe the main problem of the customer. This usually happens when the customer does not know the problem, does not know that he has a problem and most likely than not he does not now if he even has a problem. So to know the problem. The source of information that you can request from a customer is to ask for a screen shot.

Yeah, there are alot of tools or programs out there that caller that can install to take screen shots. But not all caller has these program. So with this post, I’ll provide steps on how to take a screen shot using Windows Xp, Vista and Mac OS X.

Windows Xp/Vista:
Do you know Microsoft created a page for the steps on how to get a screen shot. Ok, so as not to waste time re-creating the procedure, I just copied and pasted the steps. Incase you want to visit the site, you can visit: http://www.microsoft.com/windowsxp/using/setup/tips/screenshot.mspx.

To take a screen shot and save it as a picture

1.Click the window you want to capture. Press ALT+PRINT SCREEN by holding down the ALT key and then pressing the PRINT SCREEN key. The PRINT SCREEN key is near the upper right corner of your keyboard. (Depending on the type of keyboard you have, the exact key names on your keyboard may vary slightly.)

Note: You can take a screen shot of your entire desktop rather than just a single window by pressing the PRINT SCREEN key without holding down the ALT key.

2. Click Start, click Accessories, and then click Paint or Start, All Programs menu expanded to access Paint on Accessories menu

3. In the Paint window, click Edit, and then click Paste, from Paint window with Paste selected on the Edit menu

4. When the image appears in the Paint window, click File, and then click Save As.

5. In the Save As dialog box, in the File name box, type a name for the screen shot, and then click Save, you can also select Save As dialog box with a screen shot name typed in the File name box

You can now print or e-mail the saved screen shot just like you would any other picture.

NOTE: If you are using Vista, you can follow the same steps above. For more information, visit: Take a screen capture (print screen).

MAc OS X:
I’m not of a Mac user, so I’ll just paste these steps here. I guess Mac user will know once they read the steps. 😉

Anyway, these steps are taken from MacRumors web site: http://guides.macrumors.com/Taking_Screenshots_in_Mac_OS_X

  • Command-Shift-3: Take a screenshot of the screen, and save it as a file on the desktop
  • Command-Shift-4, then select an area: Take a screenshot of an area and save it as a file on the desktop
  • Command-Shift-4, then space, then click a window: Take a screenshot of a window and save it as a file on the desktop
  • Command-Control-Shift-3: Take a screenshot of the screen, and save it to the clipboard
  • Command-Control-Shift-4, then select an area: Take a screenshot of an area and save it to the clipboard
  • Command-Control-Shift-4, then space, then click a window: Take a screenshot of a window and save it to the clipboard

In Leopard, the following keys can be held down while selecting an area (via Command-Shift-4 or Command-Control-Shift-4):

  • Space, to lock the size of the selected region and instead move it when the mouse moves
  • Shift, to resize only one edge of the selected region
  • Option, to resize the selected region with its center as the anchor point.

Last modified: January 12, 2009

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