You all know that I’m a call boy.. err… call center agent.. Anyway, I got a case wherein a customer calls in asking for a free version of our software. So I immediately gave the standard answer to the customer.
Evil M: If you like try our program, you can download the trial version at www._____.com/trials.
Customer: No, I want the freeware of your programs.
So I further explained…
Evil M: Unfortunately that we do not have freeware version of our programs.
Customer: It says here on this web site (www.boguswebsite.com) that you can get a free copy from you guys, just use the serial number that I will need to buy from them.
I explained again…
Evil M: Ms. Cusomer, www.boguswebsite.com has been determined and reported to be selling illegal copy of our products.
Customer: I know that, that is why I’m asking you for a freeware instead.
Evil M: We do not have a freeware version of our program but we have a shareware version.
Customer: Shareware… freeware.. what’s the difference. the customer asked…
Discussion continued for atleast half an hour… there goes my TL/AHT… Anyway, to cut the story short, the customer left pissed off because she cannot get a free copy of our software.
Anyway, as you all know Freeware and shareware a two different types of program distribution.
In short, Freeware is software offered free of charge, downloadable off of the Internet.
Example of freewares are:
Opensource programs like Linux, OpenOffice
Spybot Search & Destroy
Ad-aware spyware remove
Adobe Acrobat Reader.
While shareware is best described as “try before you buy” software or those software with trial version. Software that is copyrighted, but may be downloaded and used for a limited time for free or has a limited version, after which the user is asked to voluntarily send the author a payment. Some shareware products offer additional features, documentation, technical support, and/or updates to registered users.
Example of shareware are:
Most anti-virus applications
Microsoft programs, http://www.microsoft.com
Adobe products such as PhotoShop, Flash, Dreaweaver etc.
NOTE: Cracked version of any software or games are not considered as freeware nor they are legal. Most cracked software/game are under the Shareware group.
Last modified: March 11, 2009