While in a meeting the other day, a colleague showed me a new tool in Windows 7, called the Problem Step Recorder, which allows you to automatically capture every steps, clicks and description that you do on your computer.
This is a useful tool that can help a IT professional, Tech Support and even your friend to know what really happens specially if they asked you to recreate the problem.
The Problem Step Recorder is available on all editions of Windows 7, from the Windows 7 to the Windows 7 Ultimate. You can even use it on the N and VL editions of Windows 7.
To use the Windows 7 Problem Step Recorder, here’s what you need to do:
1. Open Problem Steps Recorder by clicking the Start button Picture of the Start button, and then typing psr. In the list of results, click psr.
2. Click Start Record. On your computer, go through the steps on your computer to reproduce the problem. You can pause the recording at any time, and then resume it later.
3. Click Stop Record.
4. In the Save As dialog box, type a name for the file, and then click Save (the file is saved with the .zip file name extension).
To view the record of the steps you recorded, open the .zip file you just saved, and then double-click the file. The document will open in your browser.
You can then later email the .zip file to a friend or technician for reviewing. You can also place comments and adjust the settings of Problem Step Recorder like the output location, enable/disable screen capture and the number of screen captures to store.
I previously wrote an article on “Things you need to do when calling customerservice/tech support“, about “Technical Support” and “Information Gathering“. With the Problem Step Recorder, things will be a little easier for you and people who will be helping you fix the problem that you are having.
To see the Windows 7′ Problem Step Recorder in action, you can watch this video.
For additional information about the Windows 7’s Problem Step Recorder, you can visit www.microsoft.com/windows7.
Last modified: May 22, 2010