Yesterday, GoDaddy had an outage that lasted for 6 hours — which is years in internet time — that rendered millions of Godaddy hosted web site, domain registered on GoDaddy and GoDaddy hosted e-mail accounts inaccessible.
Now that every looks up and running, GoDaddy CEO Scott Wagner published a press release denying that the outage was not caused by Hacks or denial of service attack (DDoS) but more of a technical glitch — “We have determined the service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified, we took corrective actions to restore services for our customers and GoDaddy.com.”
Scott also assured GoDaddy customer that no sensitive information like credit card data, passwords and personal information have been compromised. Not included in the press release is the assurance that this kind of outage will not happen again and that how do they keep customer happy after losing a lot of money because of the downtime. For me, if this happens again, I’ll be shopping for a new web host provider.
You can read GoDaddy’s full PR below.
Go Daddy Site Outage Investigation Completed
Yesterday, GoDaddy.com and many of our customers experienced intermittent service outages starting shortly after 10 a.m. PDT. Service was fully restored by 4 p.m. PDT.
The service outage was not caused by external influences. It was not a “hack” and it was not a denial of service attack (DDoS). We have determined the service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified, we took corrective actions to restore services for our customers and GoDaddy.com. We have implemented measures to prevent this from occurring again.
At no time was any customer data at risk or were any of our systems compromised.
Throughout our history, we have provided 99.999% uptime in our DNS infrastructure. This is the level our customers expect from us and the level we expect of ourselves. We have let our customers down and we know it.
We take our business and our customers’ businesses very seriously. We apologize to our customers for these events and thank them for their patience.
– Scott Wagner Go Daddy CEO
Last modified: September 12, 2012